Wednesday 11 May 2016

Linda's story

"Claim for Universal Credit - 31/12/15 - 1st payment due 17/2. One-off  payment of £70.00 in January. Not aware that council tax not part of  UC. £300+ arrears - bailiffs arrived. Housing officer fro Plus Dane is trying to get arrears wiped off. Rent officer from Plus Dane helping with housing benefit (rent being taken direct). Arrears on tax credit £250.00 because of UC - will be seeing P3 for help. Rent arrears due to gap between JSA and UC benefit. Single parent of 4 children, ages 16, 12, 11 and 9."

Thank you to Linda for sharing her experience, and thank you to the volunteer who listened and wrote it down on her behalf.