"Client has just moved in with partner and took a while for ESA to be paid. Borrowed £400.00 from a loan shark last month. he wants £900.00 back. Phones continually. Partner got 1st payment of DLA yesterday & loan shark took all of it. I told her not to tell him she's getting food vouchers or he'll take food too. Gave her illegal money lending team card and strongly suggested she phones them - they can protect her as well as stop the harrassment. Her partner does not seem keen to do this as he's afraid of the threats."
Thank you to Anne for sharing her story, and thank you to the volunteer who listened and recorded it on her behalf.
