Sandra's story

"Client has been refused ESA. Is sending in sick notes for JSA. Had 4 weeks over Christmas and New Year before 1st payment of JSA came. Appeal was sent in by Dial House. Client had Tribunal letter dated 21st December but DWP still haven't received it.
Client has phoned DWP at least 5 times & has been passed around so each call takes 30 minutes and situation still not resolved. Calls are 0300 & client has to phone from her mobile, so quite costly."

Thank you to Sandra for sharing her experience, and thank you to the volunteer who listened and wrote it down on her behalf.