Patricia's Story

"Single person has been in a 3 bedroom house for 19 years. Would like to swap but has £1000 rent arrears so can't go on the list. Pays £60 out of benefits (ESA) every two weeks. No clear way out of this. Also had bailiff charges for council tax arrears. If client was allowed to swap, the rent would be less and she could pay off arrears."

Thank you so much to Patricia for sharing her story with us.