Darren's story

"I failed to attend a job centre appointment, rang through on the Wednesday to inform them that I had been at the hospital as my Nan was taken in with a burst appendix.
I called into Chester job centre on Thursday 7th, to be informed that the claim had been closed, and I needed to make an online claim. I completed this on Friday 8th, and they sent me a text yesterday 11th with an appointment to attend on Tuesday 12th."

Thank you to Darren for sharing his experience with us.