"I am writing in complaint of the way The British Gas electric service has for the second time debited a much larger sum than agreed/used on a plan, causing again worry, despair and shock. The first time they sent a very sorry, pitiful apology and credited our account with them, no refund! This time they have done the same, the bill has the wrong meter no. on it and they have taken nearly 5 times the monthly amount. This has wiped out my spare money for food and living. I am currently in the process of fighting it yet again, hard to with no cash. Disgusting and shameless way of running a business."
Thank you to Matthew for sharing his experience.
