Sandra's story

"Client has been refused ESA. Is sending in sick notes for JSA. Had 4 weeks over Christmas and New Year before 1st payment of JSA came. Appeal was sent in by Dial House. Client had Tribunal letter dated 21st December but DWP still haven't received it.
Client has phoned DWP at least 5 times & has been passed around so each call takes 30 minutes and situation still not resolved. Calls are 0300 & client has to phone from her mobile, so quite costly."

Thank you to Sandra for sharing her experience, and thank you to the volunteer who listened and wrote it down on her behalf.

Mike's story

"Mr Hughes has had a long history of difficulties - in the past he has slept rough. Recently he has developed severe back pain and has been referred for X-ray.
His present address only offers 2 years occupancy but hopes to be rehoused by Housing Dept to a longer tenancy."

Thank you to Mike for sharing his story with us, and to the volunteer who listened and recorded it on his behalf.

Sue's story

Update of Sue's story:
"Since last sharing my story, I am now accessing food bank through the Extended Voucher Scheme. I am now awaiting appointment for operation & unable to work at all. I have been issued with a further sick note for 2 months & will need a further 2 months to recover after the operation. I am not receiving benefits, just statutory sick pay until 15th November- benefits due to start on 18th November - still won't be amount I was receiving whilst in work. Getting food from food bank makes a big difference. I would not be able to eat properly without food bank as I would want my Mum and daughter to eat before me."

Thank you to Sue for sharing her experiences with us.

Lisa's story

"I lived out of the country with my husband and 2 children. He was working. He started being violent so I and the children left him and came home on 31st August. I have had to rely on my father who is a full time carer for my brother who has learning disabilities. I could claim nothing for 3 months. My husband is not the father of the children who have no claim on him. I have now applied for benefits & have provisionally been offered a house. My local church have also been very helpful.
I need food but I also need money for the deposit on the house so I cannot buy food."

Thank you to Lisa for sharing her experience with us.

Barry's story

"Hardship caused by inefficient workers who cannot read and have no grip on reality at the City Road Job Centre, thus proving the song wrong! ie God gave rock'n'roll to you."

Thank you to Barry for sharing his experiences with us.

Stacey's story

"Client suffered originally from post natal depression and has been on ESA benefit 3 times. However failed assessment as handbag and gloves matched. (Client had taken 3 hours to get ready). Missed bus. Got taxi on tic. Was told she must be in centre as smart. Becoming more stressed with circumstances and debts. (£450 per fortnight on ESA became £140 on JSA). Borrowed money from father because bailiffs came - now problems with family because of this. When going to have ESA assessment worried about losing children which must colour answers."

Thank you to Stacey for sharing her experience, and thank you to the volunteer who listened and wrote it down on her behalf.